The Handy Horseman and Windy Hill Farms’s Shipping Policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within 3 business days. Shipments or deliveries may be delayed on weekends, holidays, or if a high volume of orders occurs. Handy Horseman will attempt to contact you if your order is delayed in processing more than 5 business days. 

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. Shipping rates are increased for large, heavy, long distance, or international orders. 

Shipment to P.O. boxes or APO/FPO addresses

Orders cannot be shipped to P.O. boxes or APO/FPO addresses by default. Contact customer service at thehandyhorseman@gmail.com if you would like to work on a solution to receive your shipment at a P.O. box or APO/FPO addresses..

Shipment confirmation and order tracking

You will receive shipping confirmation and a tracking number once your order is shipped. Shipment confirmation and a tracking number may not be available on all orders. Contact thehandyhorseman@gmail.com with any questions. 

Customs, duties, and taxes

The Handy Horseman and Windy Hill Farm are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

The Handy Horseman and Windy Hill Farm are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or thehandyhorseman@gmail.com directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

International shipments are available to MOST* countries at increased rates. These rates and country eligibility are displayed at checkout.

*Shipments to Canada, Australia, and many European countries are available, with shipping options available to most other countries

Returns Policy

Thank you for supporting our small business.

If you are not entirely satisfied with your purchase, we’re here to help.

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it and in its original packaging.

Your item needs to have the receipt or proof of purchase. (If this is unable to be confirmed, contact thehandyhorseman@gmail.com to obtain the proof of purchase).

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card, PayPal, or original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies. If the refund does not go through, please contact the thehandyhorseman@gmail.com 

Cancellation of an order must be requested before the product is marked as shipped. However, an order may still be unable to be canceled even if done before a product is marked as shipped.

A request to cancel and the order can be done by submitting a form or emailing thehandyhorseman@gmail.com